FAQs

We accept Visa, Mastercard, Paypal and direct debit.

We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.

Yes, we offer an 8 week layby option with a 20% non refundable deposit. Layby is available for orders over $500.

In the event you receive a faulty or damaged item, please email us at hello@nordikliving.com.au and provide:

  • Invoice number or Order Reference number.
  • A detailed description of the damage or fault; and
  • Photos (or a video, where appropriate) clearly indicating the damage or faults. If an item appears to be damaged from transit, photos of boxes and packaging must be provided 
Note: All claims must be reported within 24 hours of receiving your order. One of our staff will contact you within 24 hours to provide a fair and reasonable resolution in accordance with our returns policy.

After you place your online order, you will receive an email confirming your order details. If there are any issues processing your order, we will contact you within 24 hours of receiving your order. For delivery times, please refer to our delivery estimates.

If you wish to make changes or cancel an order, you must notify us within 24 hours by calling our office on 1800 NORDIK.

Yes, we are located at 12 Paraweena Drive, Truganina VIC.

Weekdays - 9am to 5pm
Sat - 9am to 2pm
Sun & public holidays - Closed

We ship Australia wide. Unfortunately, we do not offer international shipping at this stage.

Yes, we do offer trade discounts for commercial orders. Please register for a trade account here or alternatively, email us at hello@nordikliving.com.au with your requirements and our commercial team will be glad to assist with your requirements.

To purchase items which are not in stock, simply select 'Pre-order' on the product page and add the item to your cart. We will notify you once your order is available and ready for shipping. Please note pre-ordering will guarantee stock reservation and we will gladly refund your payment if you change your mind before items are shipped. 

Please refer to our delivery times below. Please note whilst we do our best to dispatch your order in a timely manner, occasionally there may be unexpected delays. Should such delays occur, our carriers will keep you updated with an estimated delivery time. Please refer to the guide below for delivery times:

Small Items Fragile Items
Melbourne 1-2 business days 2-4 business days
Sydney 1-3 business days 6-10 business days
Brisbane 3-5 business days 6-10 business days
Adelaide 1-3 business days 6-10 business days
Perth 5-8 business days 6-14 business days
Darwin 7-10 business days 6-15 business days
 
Small items include dining chairs, bar stools, side tables, non fragile accessories. Fragile items include dining and coffee tables, sofas, armchairs, sideboards, entertainment units and other items that require a 2 man lift. For rural and remote locations, please allow up to 15 business days for delivery.

For small non-fragile orders, you will receive an email with tracking details once your order has been dispatched. To track your delivery, please refer to the carrier details provided in the email. Please note live tracking may not be available for orders which contain large fragile items however, feel free to contact us to obtain a delivery update.

Yes. You are welcome to collect your order from our warehouse at 12 Paraweena Drive, Truganina VIC. All pick ups must be pre-arranged by calling us on 1800 NORDIK. If arranging a third party to collect your order, a copy of the order must be presented on pick up.

We offer assembly, rubbish removal and placement of goods for deliveries within Melbourne only. Please contact us for a quote as costs vary depending on the size of your order and ease of access.

Yes, we accept returns within 14 days of receipt of goods provided you have retained all original boxes and packaging. Items must be unmarked in brand new condition. All returns must be accompanied by a return authorisation form. Please contact us to obtain a copy of this form. To view our returns policy, click here.

For your peace of mind, transit insurance applies to all orders at no additional cost. Our transit insurance ensures you are provided with a replacement (or refund where a replacement is not available) free of charge in the event your items are damaged or lost in transit.

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