Please refer to our delivery times below. Please note whilst we do our best to dispatch your order in a timely manner, occasionally there may be unexpected delays. Should such delays occur, our carriers will keep you updated with an estimated delivery time.
Yes, we are located at 57-61 Alexandra Parade, Collingwood, VIC 3066
Yes. You are welcome to collect your order from our warehouse at Warehouse 6, 1 Derrimut Drive, Derrimut VIC 3026. All pick ups must be pre-arranged by calling us on 1800 NORDIK. If arranging a third party to collect your order, a copy of the order must be presented on pick up.
We offer assembly, rubbish removal and placement of goods for deliveries within Melbourne only. Please contact us for a quote as costs vary depending on the size of your order and ease of access.
Delivery prices will vary depending on the volume of your order, as well as the weight and size of your items. For an accurate delivery cost, please add the items to your cart and enter your delivery address for a quote. Feel free to call us on 1800 667 345 or email us at firstname.lastname@example.org if you are making a bulk purchase
We accept Visa, Mastercard, Paypal, Afterpay and EFT. Please note there is a minimum spend of $200 per Afterpay transaction.
We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.
In the event you receive a faulty or damaged item, please email us at email@example.com and provide:
- Invoice number or Order Reference number.
- A detailed description of the damage or fault; and
- Photos (or a video, where appropriate) clearly indicating the damage or faults. If an item appears to be damaged from transit, photos of boxes and packaging must be provided
After you place your online order, you will receive an email confirming your order details. If there are any issues processing your order, we will contact you within 24 hours of receiving your order. For delivery times, please refer to our delivery estimates.
If you wish to make changes or cancel an order, you must notify us within 24 hours by calling our office on 1800 NORDIK.
Monday - Sunday - 10am to 4pm
Public holidays - Closed
We ship Australia wide. Unfortunately, we do not offer international shipping at this stage.
Yes, we do offer trade discounts for commercial orders. Please register for a trade account here or alternatively, email us at firstname.lastname@example.org with your requirements and our commercial team will be glad to assist with your requirements.
To purchase items which are not in stock, simply select 'Add to cart' on the product page and add the item to your cart. We will notify you once your order is available and ready for shipping. Please note backordering will guarantee stock reservation and we will gladly refund your payment if you change your mind before items are shipped. Please refer to the guide below for delivery times:
|Small Items||Fragile Items|
|Melbourne||1-2 business days||2-4 business days|
|Sydney||1-3 business days||6-10 business days|
|Brisbane||3-5 business days||6-10 business days|
|Adelaide||1-3 business days||6-10 business days|
|Perth||5-8 business days||6-14 business days|
|Darwin||7-10 business days||6-15 business days|
Small items include dining chairs, bar stools, side tables, non fragile accessories. Fragile items include dining and coffee tables, sofas, armchairs, sideboards, entertainment units and other items that require a 2 man lift. For rural and remote locations, please allow up to 15 business days for delivery.
For small non-fragile orders, you will receive an email with tracking details once your order has been dispatched. To track your delivery, please refer to the carrier details provided in the email. Please note live tracking may not be available for orders which contain large fragile items however, feel free to contact us to obtain a delivery update.
For your peace of mind, transit insurance applies to all orders at no additional cost. Our transit insurance ensures you are provided with a replacement (or refund where a replacement is not available) free of charge in the event your items are damaged or lost in transit.